* Customers have the right to return the un-used/un-damaged product up to 14 days of the receiving date.
* All returns must be pre-authorized. Please contact us prior to returning any merchandise.
* Returns without a “Return Authorization Number” will not be issued a refund/exchange.
* All returned items are subject to a 20% restocking fee. Please note that original shipping charges are non-refundable.
* Opened or used products will not be refunded.
* Our Treatments are for professional use, any Used Hair Treatment Product Returns must be accompanied by before and after photos, a report of the incident and a unexpired and good standing Hair Professional License in order to receive compensation.